Support Services are vital to the partnership we build
with our customers.

We have a team of full-time Technical Support Specialists on staff, and we also ensure that our Account Executives are experts on the products in our portfolio. We strive to remedy client requests in a timely manner with exceptional follow-up and follow-through.

Our Technical Support Services include:

Pre-Sale Support

  • Gather intelligence from the field for product planning
  • Assist our manufacturer partners with product design
  • Perform validation testing of beta devices

During Sale Support

  • Assist clients with product selection for specific applications
  • Process and fulfill purchase orders
  • Configure and provision productsper client’s request

Post-Sale Support

  • Offer Tier 1, 2 & 3 technical support
  • Provide RMA assistance for warranty requests
  • Perform advance replacement swaps for defective equipment within 30 days of order

Docs & Software

Download user guides, configuration guides, firmware, software, technical reference documents, development tools and code samples.

Repair & Warranty

Obtain instructions on how to acquire an RMA or to check on warranty status.