We have a team of full-time Technical Support Specialists on staff, and we also ensure that our Account Executives are experts on the products in our portfolio. We strive to remedy client requests in a timely manner with exceptional follow-up and follow-through.
Our Technical Support Services include:
- Gather intelligence from the field for product planning
- Assist our manufacturer partners with product design
- Perform validation testing of beta devices
During Sale Support
- Assist clients with product selection for specific applications
- Process and fulfill purchase orders
- Configure and provision productsper client’s request
- Offer Tier 1, 2 & 3 technical support
- Provide RMA assistance for warranty requests
- Perform advance replacement swaps for defective equipment within 30 days of order
Docs & Software
Download user guides, configuration guides, firmware, software, technical reference documents, development tools and code samples.
Obtain instructions on how to acquire an RMA or to check on warranty status.