Repair & Warranty

Sierra Wireless AirLink Repair & Warranty

If you purchased your Sierra Wireless AirLink device from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your Sierra Wireless AirLink device directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description

Sierra Wireless AirPrime Repair & Warranty

If you purchased your Sierra Wireless AirPrime device from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your Sierra Wireless AirPrime device directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description

Option Repair & Warranty

If you purchased your Option device from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your Option device directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description

Nextivity Cel-Fi Repair & Warranty

If you purchased your Nextivity device from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your Nextivty device directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description

NimbeLink Repair & Warranty

If you purchased your NimbeLink device from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your NimbeLink device directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description

Antenna Plus Repair & Warranty

If you purchased your Antenna Plus antenna from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your Antenna Plus antenna directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description

Janus Repair & Warranty

If you purchased your Janus device from a reseller other than GetWireless,
please direct your support or repair inquiry to that reseller.
 
If you purchased your Janus device directly from GetWireless, please direct
your support or repair inquiry to your assigned GetWireless Account Executive and include the
following:

1. Contact first/last name
2. Contact email address
3. Contact phone number
4. Contact return shipping address (no PO boxes)
5. Device type (model number)
6. Device serial number
7. Detailed problem description