AirLink Complete. Best-in-class device management, support, and warranty is now included with the purchase of an eligible AirLink router and gateway. Sierra Wireless offers a complete portfolio of AirLink® Network Management Solutions, available in the cloud or on-premises, that enable organizations to remotely monitor, configure and control connected AirLink® gateways and routers, third party devices and applications deployed in critical infrastructure, distributed enterprises and vehicles.

  • Access to cloud-based Network Management tools AirLink Management Service (ALMS) to assist with deployment, configuration, and upgrades. Access to ALMS ARA or Hosted AirLink Mobility Manager (AMM) is available at an additional cost
  • Direct Access to Tier 1 technical support from Sierra Wireless
  • Three (3) year hardware warranty (standard)
  • Free firmware updates for the life of the device, available on release
  • Free access to the Source for all technical documentation and software downloads
  • Every purchase of an AirLink router or gateway1 includes the first year of AirLink Complete. After the 1st year, your organization will have the freedom to choose to extend this coverage over the life of your deployment.

Sierra’s Solutions

The AirLink Complete portfolio is comprised of AirLink Complete to empower you with the tools to self-manage devices, and AirLink Complete Pro for proactive device monitoring by the experts at Sierra Wireless.

The tools and services in this portfolio help:

Icon - Global Cellular LPWANAccelerate Deployments

  • Eliminate manual, device-by-device configuration and deployment
  • Configuration templates ensure each device is set-up consistently, to your requirements, and new devices can easily be added

Icon - Global Cellular LPWANSimplify Operations

  • Remote monitoring, management, and upgrading of your devices
  • Proactive monitoring of all devices deployed in the field
  • Software updates received automatically and deployed to all your devices with a single click
  • Extended warranty option helps you operate with peace of mind

Icon - Global Cellular LPWANReduce Downtime

  • Keep devices operating at peak efficiency
  • Access to wireless experts for faster troubleshooting and problem-solving

AirLink Complete

Tools and support to self-manage devices

Maximize your hardware investment and ensure your applications operate at peak efficiency by subscribing to our best-in-class AirLink Management Service (ALMS) and technical support*.

AirLink Diagram - Web - 600x300ALMS and Technical Support

  • Interactively monitor the status, signal strength, and location of all AirLink devices
  • Direct access to Tier 1 technical support from Sierra Wireless
  • Free firmware updates for the life of the device
  • Free access to the Source for all technical documentation and software downloads
  • Extended hardware warranty of up to 5 years, with an active AirLink Complete Pro account

AirLink Complete is included free for one year with an AirLink router purchase. Device(s) must be registered within 60 days of purchase to get your first year free.

*You can choose to opt-out of ALMS and register your devices for Sierra Wireless Technical Support only.


AirLink Complete Pro

Device monitoring by the experts at Sierra Wireless

With Sierra Wireless experts taking care of device monitoring and technical support, organizations with limited time or technical resources can rest assured their fleet of devices keeps operating as intended while focusing on what matters most to their business.

AirLink Diagram - Web - 600x300Device Monitoring

The experts at Sierra Wireless leverage AirLink® Management Service (ALMS) to provide device monitoring that includes:

  • Device health and performance monitoring
  • Usage pattern monitoring
  • Remotely managed software and firmware updates to keep devices up-to-date
  • Customized device and usage alert set-up
  • Monthly summary report on device health and usage

AirLink Complete Pro also includes access to 24/7/365 technical support and an extended hardware warranty of up to 5 years, with an active AirLink Complete Pro account.

The annual subscription cost for AirLink Complete Pro is $120/device, with no minimum AirLink device requirement.


Compatible Devices

Performance Series

Designed for mission-critical applications in extremely harsh indoor, vehicle or exposed outdoor locations

  • RV50X  |  Rugged 4G LTE/LTE-A Gateway  |  Learn More
  • RV55*  |  Rugged LTE-A Pro Router  |  Learn More
  • MP70*  |  Rugged 4G LTE-A Router  |  Learn More

Essential Series

Designed for business-critical applications in indoor, vehicle and protected outdoor locations
  • LX40  |  Single Ethernet LTE gateway  |  Learn More
  • LX60  |  Dual Ethernet LTE Router  |  Learn More
  • ES450  |  4G LTE Enterprise Gateway | Learn More

*FirstNet Ready Device. FirstNet and FirstNet Ready are registered trademarks and service marks of the First Responder Network Authority, an independent authority within the U.S. Department of Commerce.

Questions? Our team has the knowledge and experience to help you get it right.

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