Product Expertise and Support are the foundation of the GetWireless experience that we provide to our partners.
We have an experienced team of Technical Support Specialists on staff for post-sale inquiries, and we also ensure that our Sales Team Members maintain product expertise for pre-sales consultation and engagement.
We strive to address and resolve partner requests in a timely manner with exceptional follow-up and follow-through.
At GetWireless we:
- Offer Tier 1, 2 & 3 technical support
- Provide RMA assistance for warranty requests
- Perform advanced replacement swaps for defective equipment within 30 days of order
- Provide an online case ticketing system with real-time access, notifications, and reporting
Are you a current customer needing to log a support ticket?
If you do not have a support account, please contact us for details.