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Sierra’s Solutions

The AirLink Services Portfolio is comprised of AirLink Complete to empower you with the tools to self-manage devices, AirLink Premium with device management and robust reporting, and AirLink Support packages for the MG90.

The tools and services in this portfolio help:

Deployment Scalability

  • Eliminate manual, device-by-device configuration and deployment
  • Configuration templates ensure each device is set up consistently, to your requirements, and new devices can easily be added

Reduced Cost

  • Remote monitoring, management, and upgrading of your devices
  • Proactive monitoring of all devices deployed in the field

Secure Solutions

  • Keep devices operating at peak efficiency
  • Access to wireless experts for faster troubleshooting and problem-solving
  • Software updates are received automatically and deployed to all your devices with a single click

AirLink Complete

Tools and support to self-manage devices

Maximize your hardware investment and ensure your applications operate at peak efficiency by subscribing to Sierra’s best-in-class AirLink Management Service (ALMS) and technical support.

ALMS and Technical Support

  • Interactively monitor the status, signal strength, and location of all AirLink devices
  • Direct access to Tier 1 technical support from Sierra Wireless
  • Free firmware updates for the life of the device
  • Free access to the Source for all technical documentation and software downloads
  • Extended hardware warranty of up to 5 years
  • Through a dedicated built-in LPWA cellular connectivity, ALMS out-of-band Management provides always-on access to ALMS for the XR80 only

AirLink Premium

With device management and robust mobility reporting

Combining ALMS Out-of-Band Management with Sierra’s best-in-class AirLink Management Services (ALMS)technical support, and advanced reporting. AirLink Premium ensures your mission-critical infrastructure operates at peak efficiency and is always accessible.

ALMS, Technical Support, Advanced Mobility Reporting, and Extended Warranty 

  • All items included in AirLink Complete noted above
  • Compatible only with the XR90 router, this subscription service ensures your mission-critical infrastructure operates at peak efficiency
  • Advanced Mobility Reporting delivers pre-defined reports providing lightweight AVL and fleet management capabilities
  • The Advanced Replacement Program allows you to receive a loaner device while a malfunctioning device is under RMA to avoid downtime for your solution
  • AirLink Management Service (ALMS) accesses AirLink Services, including a robust remote device management

AirLink Support for the XR Series

Sierra Wireless delivers best-in-class AirLink Support packages for XR90 and XR80 devices that provide a complete portfolio of extended service options to help organizations optimize the performance of their AirLink devices, connected mobile assets, and mission-critical applications.

AirLink Support is available for all AirLink XR Series customers. Combining responsive customer support with cloud-based network management tools, extended hardware support, and ongoing enterprise network support, AirLink Support is Sierra’s most comprehensive support offering.

AirLink XR90 front image


Compatible Devices

All AirLink routers are eligible for an AirLink Services subscription, the list below is of active routers only.

Performance Series

Designed for mission-critical applications in extremely harsh indoor, vehicle, or exposed outdoor locations

Essential Series

Designed for business-critical applications in indoor, vehicle, and protected outdoor locations

*FirstNet Ready Device. FirstNet and FirstNet Ready are registered trademarks and service marks of the First Responder Network Authority, an independent authority within the U.S. Department of Commerce.

Questions? Our team has the knowledge and experience to help you get it right.

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